Terms and Conditions for Landscaping Holborn

These Terms and Conditions set out the basis on which Landscaping Holborn provides domestic and commercial landscaping services. By requesting a quotation, making a booking, or allowing work to begin, the client agrees to be bound by these terms. They are designed to create a clear and fair framework for both parties, covering the booking process, payment arrangements, cancellations, liability, waste handling, and the law that applies to the contract. For the avoidance of doubt, references to landscaping services, garden landscaping, landscape maintenance, and similar expressions all refer to the services offered under these terms.

These conditions apply to all work carried out by the contractor unless a written agreement states otherwise. Any variation must be agreed in writing by both parties before the work starts. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force. Nothing in these terms affects the client’s statutory rights under UK consumer law where applicable.

The service offered may include, but is not limited to, lawn care, planting, soil preparation, soft landscaping, hard landscaping, patio-related outdoor works, hedge trimming, border renewal, seasonal maintenance, and the supply of agreed materials. Each project is unique, and the scope of work will be defined by the written quotation, estimate, or schedule of works. Where a site visit is required before pricing, the client must provide reasonable access and accurate information about the site conditions.

Booking Process

A booking is usually made after the client accepts a quotation or estimate issued by the contractor. Acceptance may be given in writing, by email, by signed approval, or by another clear form of confirmation. Once accepted, the contractor will schedule the work subject to availability, weather conditions, material lead times, and any preparatory requirements. A booking is only confirmed when the contractor has acknowledged it and, where relevant, received any deposit requested.

The client must ensure that all information provided at the enquiry stage is accurate and complete. This includes access arrangements, known site hazards, underground services, protected trees, shared boundaries, drainage issues, existing plants to be retained, and any restrictions affecting the work. If the information supplied is incomplete or incorrect and this affects the service, the contractor may revise the quotation, adjust the schedule, or charge for additional time and materials reasonably required.

The contractor may refuse or postpone a booking if the site conditions are unsafe, if there is a risk of damage to property, if the requested work would breach planning, conservation, or other legal restrictions, or if the client has an outstanding unpaid balance from previous work. Bookings are made on the understanding that the client has authority to instruct the work on the property in question. Where consent is required from a landlord, managing agent, freeholder, or neighbour, the client is responsible for obtaining it before work begins.

Payments

Unless otherwise stated in the quotation, prices are quoted in pounds sterling and may be subject to VAT where applicable. The price is based on the scope of work, labour, materials, waste removal, and any special equipment needed. If the client requests additional work, variations, or upgrades during the project, these may be charged separately. The contractor will normally provide an updated price or confirm the likely additional cost before carrying out such extra work, where that is reasonably practicable.

Invoices are payable by the due date shown on the invoice or as otherwise agreed in writing. For larger projects, the contractor may request a deposit before the booking is secured, staged payments during the works, or payment in full on completion. Where materials must be ordered in advance, the client may be asked to pay for them before procurement. Ownership of any supplied materials may remain with the contractor until full payment has been received, to the extent permitted by law.

Late payment may result in the suspension of work, withholding of handover, or cancellation of future services. The contractor reserves the right to charge reasonable interest and recovery costs on overdue sums in accordance with the Late Payment of Commercial Debts legislation where applicable, or to seek such remedies as are available under UK law. The client is responsible for paying any bank charges or transfer fees imposed by their own payment method.

Cancellations and Rescheduling

The client may cancel or reschedule a booking by giving reasonable notice. If notice is received sufficiently in advance, the contractor will try to rearrange the work subject to availability. However, if cancellation occurs after materials have been purchased, specialist subcontractors have been engaged, or a team has been allocated to the project, the client may be charged for those committed costs. Any deposit paid may be retained wholly or partly to cover loss, administrative time, and unrecoverable expenses, where this is fair and lawful.

If the client cancels at short notice, fails to provide access, or is not ready for the works to proceed on the agreed date, the contractor may charge a wasted visit fee or an agreed standby charge. Weather, ground conditions, or other circumstances beyond reasonable control may require the contractor to delay or rearrange the service. In such cases, the contractor will act reasonably and communicate a revised date as soon as practicable.

Cancellations by the contractor are unlikely but may be necessary if there is adverse weather, staff illness, equipment failure, unsafe conditions, or non-payment. The contractor will endeavour to notify the client promptly and offer a new date where appropriate. The contractor will not be liable for losses caused by a lawful cancellation or postponement where it is beyond the contractor’s reasonable control, save where liability cannot lawfully be excluded.

Service Standards, Access, and Client Responsibilities

The contractor will carry out the landscaping work with reasonable skill and care and in accordance with the agreed specification. The client must provide safe access to the site and ensure that pets, children, valuables, and fragile items are kept clear of the work area. Where water, electricity, or other utilities are needed for the service, the client must provide them free of charge unless otherwise agreed. The client should also notify the contractor of any hidden features, such as irrigation lines, cables, or drainage systems, that could be affected by the work.

The client is responsible for ensuring that the site is suitable for the requested landscaping service. This includes verifying property boundaries, securing permissions, and identifying any plants, features, or structures that should remain untouched. If the client instructs the contractor to work near boundary lines, walls, fences, or neighbouring property, the client accepts responsibility for any pre-existing defects or uncertainties regarding ownership unless the contractor has separately agreed to assess and manage them. The contractor may stop work if it becomes clear that continuation could cause damage or breach legal requirements.

Where the project involves design choices, plant selection, or material preferences, the contractor may make reasonable recommendations based on expertise and site conditions. However, final decisions remain with the client unless the parties agree that the contractor will have design discretion. Natural materials may vary in colour, size, texture, and finish, and living plants are subject to seasonal variation. Such differences are not defects if they fall within normal horticultural tolerances.

Liability and Risk

The contractor accepts liability for direct losses caused by proven negligence, breach of contract, or failure to perform the service with reasonable care and skill. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to those exceptions, the contractor is not responsible for indirect or consequential losses such as loss of profit, loss of enjoyment, loss of opportunity, or anticipated savings.

The contractor will not be liable for damage arising from pre-existing defects, unstable structures, hidden utilities, poor drainage, defective materials supplied by the client, or any conditions that could not reasonably have been detected before work began. Similarly, the contractor is not responsible for plant failure caused by extreme weather, disease, pests, incorrect aftercare, or site conditions beyond the contractor’s control. Risk in the property or area affected by the work remains with the client except to the extent that damage is directly caused by the contractor’s negligence.

Where the contractor moves heavy items, uses cutting equipment, or undertakes hard landscaping tasks, there is an inherent level of risk. The contractor will take reasonable precautions, but the client acknowledges that minor disturbance, settling, marking, or temporary disruption may occur. If the client requests work to continue despite the contractor’s safety concerns, the contractor may decline without penalty. The client should arrange suitable insurance for their property and contents where appropriate, as the contractor’s insurance does not cover matters outside the contractor’s responsibility.

Waste Handling and Environmental Responsibilities

Waste arising from landscaping work will be handled in accordance with applicable UK waste regulations, environmental rules, and duty-of-care obligations. Green waste, soil, rubble, packaging, and other debris may be removed from site only where this has been included in the quotation or separately agreed. The contractor may use licensed waste carriers or approved disposal facilities and may charge for haulage, tipping fees, and associated labour. The client must not ask the contractor to dispose of materials unlawfully or to misdescribe waste categories.

If reusable materials are identified, the contractor may separate them for reuse, recycling, or appropriate disposal where practical. The client should tell the contractor in advance if any items are to be retained, relocated, or handled in a particular way. The contractor is not obliged to remove hazardous materials such as asbestos, contaminated soil, chemicals, pressurised containers, or sharps, and may suspend work if such items are discovered. Any such discovery may result in additional charges, delays, or referral to a specialist contractor.

The client is responsible for declaring known contamination, buried waste, invasive plant species, or other environmental hazards. If the contractor has to comply with special disposal rules because of the nature of the waste, the price may be adjusted accordingly. The contractor will use reasonable efforts to minimise waste and may leave compostable material on site only where this has been agreed or is horticulturally appropriate.

Materials, Plants, and Performance

Where the contractor supplies plants or materials, they will be chosen with reasonable care based on the agreed specification and the site conditions provided by the client. Unless otherwise stated, living plants are supplied subject to reasonable horticultural tolerances and are not guaranteed to thrive in every circumstance. The contractor may offer aftercare advice, but ongoing maintenance, watering, feeding, pruning, and pest control are normally the client’s responsibility unless a separate maintenance agreement is in place.

Any warranty or guarantee will apply only if expressly stated in writing. A guarantee will not cover deterioration caused by neglect, unsuitable weather, incorrect maintenance, damage by third parties, or failure to follow aftercare instructions. The contractor may require evidence of proper maintenance before accepting a claim for plant replacement or remedial work. For non-living materials, any claim should be made as soon as reasonably possible after discovery of the issue.

The contractor may substitute an item of equal or similar quality if the agreed product is unavailable, provided that the substitution does not materially reduce the value or function of the service. If a substitution is not acceptable to the client, the parties may agree an alternative course of action, including a price adjustment or revised schedule. The contractor is not liable for delays caused by supply shortages, manufacturer changes, or transport disruption outside reasonable control.

Complaints, Variations, and Ending the Contract

If the client believes the service has not been carried out as agreed, the client should notify the contractor promptly and provide reasonable details of the issue. The contractor may ask to inspect the work and, where appropriate, may offer to correct a proven defect within a reasonable time. This is intended to resolve matters fairly and efficiently. The client must allow the contractor a reasonable opportunity to investigate and, where justified, remedy the issue before appointing another party to do so at the contractor’s expense.

Any variation to the agreed scope should be confirmed before the work is carried out, including changes to materials, design, finish, or timings. Verbal instructions may be acted on for convenience, but the contractor may later confirm the variation in writing and charge accordingly. If the client requests a material change that significantly increases the work, the contractor may revise the quotation or decline the variation if it is not reasonably feasible.

Either party may end the contract by written notice if the other party commits a serious breach and fails to remedy it within a reasonable time, where remedy is possible. The contractor may also end the contract immediately if payment is not made, if safe working conditions are not provided, or if the client behaves abusively or unlawfully. On termination, the client must pay for all work completed, materials ordered, and costs reasonably incurred up to the date of termination.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise or where another forum is required by mandatory legal rules. If any part of this contract conflicts with applicable statutory rights, the statutory rights will prevail.

The contractor may update these terms from time to time to reflect legal, operational, or service changes. The version in force at the time of booking will normally apply to that booking unless a change is required by law. Continued use of the service after an update has been notified may be taken as acceptance of the revised terms, subject always to the client’s lawful rights.

By proceeding with a booking, the client confirms that they have read, understood, and accepted these conditions for landscaping in Holborn. These terms aim to protect both sides by setting clear expectations for the service, payment, access, safety, and compliance. They provide a practical basis for professional outdoor work while allowing flexibility for the realities of site conditions, seasonal changes, and project-specific requirements.